telephony:nbx:configuration:what_is_permitted_and_restricted_for_supervisory_monitoring
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| telephony:nbx:configuration:what_is_permitted_and_restricted_for_supervisory_monitoring [2021/04/10 10:29] – created dgonzalez | telephony:nbx:configuration:what_is_permitted_and_restricted_for_supervisory_monitoring [2021/04/16 18:32] (current) – dgonzalez | ||
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| Line 65: | Line 65: | ||
| * Supervisors can only monitor an agent?s ACD calls. | * Supervisors can only monitor an agent?s ACD calls. | ||
| - | Monitoring does not extend to non-ACD calls, such as another internal call that the agent might be conducting. | + | **Monitoring does not extend to non-ACD calls, such as another internal call that the agent might be conducting** |
| * Multiple Supervisors cannot monitor the same ACD agent at the same time. | * Multiple Supervisors cannot monitor the same ACD agent at the same time. | ||
| - | Supervisory Monitoring is limited to one active supervising session per agent. | + | **Supervisory Monitoring is limited to one active supervising session per agent.** |
| * The supervisor is not able to use Supervisory Monitoring during the wrap-up phase of a call. | * The supervisor is not able to use Supervisory Monitoring during the wrap-up phase of a call. | ||
| Line 88: | Line 87: | ||
| - | --- // | + | --- // |
telephony/nbx/configuration/what_is_permitted_and_restricted_for_supervisory_monitoring.1618068563.txt.gz · Last modified: 2021/04/10 10:29 by dgonzalez