======DEVICE WAS NOT GRACEFULLY SHUTDOWN. DATA MAY HAVE BEEN LOST======


=====X Family Firewall - Event logs no longer displayed=====




**Symptoms:**
  * Event logs no longer displayed  
  * "No records were found" error  
  * Event logs showing empty logs while entries count is not null  

**Facts:**
  * X Family  
  * X5  
  * X506  



**Causes:** X5 or X506 firewall should not be stopped or rebooted by removing the power plug, a graceful shutdown should be done instead via the CLI command HALT. Failure to do follow this recommendation may result in permanent corruption of the filesystem and/or Firewall files/logs. After an improper power cycle of an X series Firewall we have seen the log files being corrupted and no longer displayed. 
 
 
**Fixes:** Example of the log issue:

The show log summary shows entries (in this example 1866 entries) and yet when the customer tries to show the system logs, the logs are not displayed.

  X506# sh log summ 
  Log      Entries      First entry      Last entry 
  ---      -------      -----------      ---------- 
  Alert        130                1             130 
  Audit       2378                1            2378 
  Block      22124                1           22124 
  System      1866              482            2347 
  
  X506# sh log system 
  No records were found. 
  X506# 
  
Reset the even logs via the Web interface Reset button. There is no way to recover those corrupted logs files. 
 



--------------



  * Product(s):  X Family   
  * Sub Product(s): X5, X506  




 --- //[[nce@itclatam.com|David Gonzalez]] 2021/04/08 10:54//