FAILED TO STAR MOONITORING SERVICE COMPONENT

Problem: Failed to start monitoring service component

• Rogue Detection cannot be started
• 3WXM must be un-installed and re-installed to be able to start Rogue Detection
• Wireless LAN Switches and Controllers
• Wireless LAN Switch WX1200
• Wireless LAN Controller WX4400
• Wireless Switch Manager
• Wireless LAN Managed Access Point 2750

Fact: Rogue Detection

Cause: One of the files in the service-db directory may be busy and thus preventing the Rogue Detection service from being started.

Fix: Execute the following steps to regain monitoring ability.

• 1. Shut down the 3WXM application.
• 2. You now must stop the 3WXM process using the steps from your PC control panel:

ControlPanel>Administrative Tools>Services>3WXM Services and select Stop

• 3. Access the directory services for 3WXM:

C:Program Files->3Com->Wireless Switch Manager->services-db 

…and delete the contents in the directory services-db. DO NOT however, delete the actual directory services-db.

• 4. Once the contents of the directory have been deleted, restart the 3WXM:

ControlPanel>Administrative Tools>Services>3WXM Services and select Start

• 5. Execute now the 3WXM application. It may take a couple minutes for the application to get back up.

• 6. If the above is not successful, re-enable the password on the switch from the 3WXM.“”

— David Gonzalez 2021/03/31 15:12