USING AUTOATTENDANTS FOR COVERAGE ON TIMED ROUTES

Symptoms:

• Using Auto Attendants for coverage on Timed Routes
• Configuring Auto Attendants for coverage on Timed Routes
• On Dial Plan import, Syntax Error “No Device associated with x” (x being the Auto Attendant extension)
• Error: “No Device associated with x”

Facts:

• 3C10110
• NBX 100
• NBX Basic
• NBX Operating System
• NBX Call Processor
• NBX Chassis
• Timed Route
• Dial Plan

Causes: Extension used in timed routes needs to have an actual device (extension, hunt group, extension list) Will NOT work with Auto Attendant or Phantom Mailbox in Extension List

Fixes: Set Extension List to *0003 and add DestinationRoute Operation statement- replace and AA value. Setup a Hunt Group with no members, reduce total timeout and use Auto Attendant for call coverage.

• Product(s): NBX
• Sub Product(s): NBX 100, NBX Basic, NBX Call Processor

— David Gonzalez 2021/04/12 09:26