Problem:

• Failed to find NAM configuration data when searching “Entire Directory”
• NAM objects not found in directory.

Fact:

• Network Access Manager
• Network Director v2.0
• EMS
• Network Access Manager 1.2
• 3C15510
• NAM
• NAM Version 1.2
• Find
• Search
• Entire Directory

Cause: No items match the current search

If the Find command in the 3Com Network Access Manager V1.2 Administration tool is used to search the “Entire Directory” for the Network Access Manager configuration data, such as the Rules or VLANs, or to search for computers using the MAC Address the search will not produce any results.

Fix: To successfully find the objects the search scope should be changed to search a named domain or a container in the domain.

— David Gonzalez 2021/04/15 11:10