Symptoms:

• Cannot get in to the unit
• Lost Password
• Forgot the password
• Unable to bypass the login

Facts: SuperStack II Remote Access System 1500

• Password forget
• Hyperterminal to the console port asks for a login

Fixes: Copy the RAS1500 software files from your CD (rasboot.dmf and ras1500.dmf) to your hardrive, access the console by using Hyperterminal with the following settings: 38400 8,N,1

1. Power Cycle the unit

2. When the “Initializing” message is displayed, press the Escape key three times in succession to bypass diagnostics and start the SDL2 code

3. When the “SDL2 is ready” message appears (followed by a list of AT commands), type AT{Z}, then press Enter, A “Begin download now” message appears

4. From the “Transfer menu”, select “Send File”, the “Send File” dialog box appears

5. Click “Browse”, the “Select File” to Send dialog box appears

6. In the directory where you unzipped the files, locate rasboot.dmf

7. Select the “rasboot.dmf” file, then click “Open”. The “Send File” dialog box appears again

8. Click “Send” The download process starts. A progress indicator appears. When the download process is complete, the boot process begins

9. When the “Initializing” message is displayed, press the Escape key three times in succession to bypass diagnostics and start the SDL2 code.

10. When the “SDL2 is ready” message appears (followed by a list of AT commands), type AT{Z}, then press Enter. A “Begin download now” message appears

11. From the Transfer menu, select “Send File” The Send File dialog box appears

12. Click “Browse” The “Select File” to Send dialog box appears

13. In the directory where you unzipped the files, locate “ras1500.dmf”

14. Select the “ras1500.dmf” file, then click “Open” the Send File dialog box appears again

15. Click Send, the download process starts. A progress indicator appears, when the download process is complete, the boot process finishes and automatically reboots with the new software

16. Run through Quick Setup

If the above process fails you will need to Re-flash the code on the Ras1500

Note: This procedure will set the unit back to factory default settings and will ERASE your previous configuration

• Product(s): SuperStack II Remote Access System 1500
• Sub Product(s): None set

— David Gonzalez 2021/04/09 11:23